Customer Care

Learn more about your Rosehaven Home ...

Our customer care is the best in the business.

We are 100% committed to serving our home buyers with unparalleled professionalism, integrity and care. After twenty years in home building, we know how important customer service is

– both before our home buyers move into their new home and after. Our service team is comprised of people who truly care. We aren’t finished your home until you are completely satisfied. It’s as simple as that.

Learn more about your Rosehaven Home


Check out our Frequently Asked Questions section for additional information about Rosehaven Homes.

Read More


We strive to do our best at all times. However, to ensure we are reaching your expectations at every stage we rely on your feedback.

Read More


Download your Rosehaven homeowner's information manual

Have Some Questions? Contact Customer Care

Warranty Coverage


Rosehaven Homes provides statutory warranty coverage for your home during the first two years of possession.

  • One year warranty protection: The builder warrants that the home is habitable, has been constructed meeting the Ontario Building Code requirements; and is free from defects in materials and workmanship for a period of one year.
  • Two year warranty protection: The builder warrants against water penetration through the building envelope, including the basement or foundation walls. Detachment, displacement or deterioration of exterior cladding, such as bricks and siding. Defects in the electrical, plumbing and heating delivery and distribution systems. Violations of the Ontario Building Code’s health and safety provisions for a period of two years.
  • Seven year warranty protection: This coverage is for major structural defects (MSD) as defined by the Warranty Act. A major structural defect is the failure of a load-bearing part of the home’s structure or any defect in material or workmanship that materially or adversely affects the use of the building as a home. Claims for a major structural defect are to be sent directly to Tarion Warranty Corporation after the second year of occupancy.

Manage your warranty online with Tarion:

Your new Rosehaven home is guaranteed by Tarion. Tarion is the Regulator of the new home building industry in Ontario. They license all new home builders in the province and ensure that all new homeowners receive the new home warranty coverage that they are entitled to by the law.

  • Manage all of your warranty information in one place
  • Submit personalized warranty forms online
  • Receive e-mail alerts for important warranty deadlines
  • Receive e-correspondence from Tarion instead of paper.
Register Now or Login

Frequently Asked Questions

Yes, although Rosehaven is not a custom builder, they are willing to work with minor request for changes, provided that these changes do not affect structural, mechanical or design elements of the floor plan. At Rosehaven we call this Stage 1 Structural Purchaser Extras. All requests are subject to head office approval.
Look-out and walk-out lots are dictated by the particular community topography and in accordance with the Municipality approved grading plan. A visit to any of our sales offices will help to determine which lots, if any, have look out or walk out conditions.
Rosehaven closing costs are listed in Schedule “Y” of your Agreement of Purchase and Sales. Development charges up to the date of your purchase have already been included in the purchase price of your home. Feel free to discuss the closing costs with any of our sales representatives.
Structural upgrades have to be submitted to the municipality when the builder draws the permit to build your house. While Rosehaven homes is not a custom builder, we pride ourselves that we make the effort and take the time to build you a home that will meet your specific requirements. As such, we need to ensure that your requests will meet all municipal and building code requirements.
The construction of your home is a long process involving many trades and suppliers. We at Rosehaven homes, want to ensure that work on your home is carried out in a professional and timely basis and your home will be delivered to you on time.
The PDI (Pre Delivery Inspection) is your first opportunity to view your new home in its completed state. A builder’s representative will guide you through a comprehensive inspection and show you how to operate the systems in your home. Your PDI is to identify any damaged, incomplete or missing items as well as anything which is not operating properly. The builder’s representative records these conditions on the PDI Form to verify that they existed prior to occupancy.